This site is a route guide, not a booking desk. Here is exactly where to go for what - so your question reaches the people who can actually answer it fastest.
Every transfer is booked and paid for on TransferBnB, and each trip has a verified carrier behind it. So anything about a specific booking - your quote, your driver, pickup time, flight tracking, changes, cancellation, or a refund - is handled there, where your booking actually lives.
Trying to work out which transfer fits, how long the drive takes, what winter roads are like, or whether the train is a better call? That is what this whole site is for - and most answers are already written down.
This is an independent guide to one journey, run informally. It does not sell transfers itself, so it does not run a booking inbox or a phone line. For anything to do with a trip - a quote, a change, the driver, or payment - TransferBnB handles it end to end through the links above, and the guides here answer the route questions.